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    COVID-19

    Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse team are working hard to ensure you receive your essentials as soon as possible but please expect a 48-hour delay to the dispatch of standard delivery orders.

    According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, Kopari Beauty is constantly monitoring the situation (and any official advice issued in connection with the same) and Kopari Beauty is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard.

    Specifically, in respect of the threat of COVID-19, additional measures implemented by Kopari Beauty currently include the following:

    · All Kopari Beauty employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.

    · We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough

    · In addition, we are taking extra precautions on reducing any touch and transmission points throughout all Kopari Beauty premises and workplaces.

    In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

    Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

    There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

    Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

    You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

    We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

    The safety and wellbeing of both colleagues and customers is our absolute priority. Kopari Beauty has consistently taken early and swift actions to ensure this. This includes imposing a ban on both travel and external meetings across the entire 7,000 workforce since mid-Jan this year. Kopari Beauty has also been at the forefront of implementing work for home policies, with 90% of our office based colleagues working from home ahead of recent Government requests for people to work from home where at all possible.
    We also have strict safeguarding measures in place across each of the manufacturing and distribution sites across the globe, which go far beyond any Government guidelines. This is to ensure our teams can work safely while maintain social distancing at all times. Other measures include providing our manufacturing and distribution colleagues with ready-to-cook ingredient meal packs at the end of each shift, sufficient to feed a family of four. These are provided free of charge and aimed at reducing the needs of our staff to visit supermarkets, increasing their own safety while reducing the strain on supermarkets to help the more vulnerable in our local regions.
    We are introducing world-leading measures to monitor and safeguard the health of all colleagues working in our fulfilment centres. In addition to temperature checks and social distancing measures across all sites, we will be installing thermal imagery technology throughout our Warrington premises, with plans to deploy globally. This innovative equipment will allow us to offer early detection of elevated body temperatures which may indicate the presence of a fever, via non-invasive and non-intrusive technology. We don’t believe any other company has taken this measure.

    My Account

    As long as you have a valid email address, then you can head over to our sign up page to get in on all the beauty action. You can also turn on newsletter notifications through your account to receive all our deals and offers!


    We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.

    If you are already registered and wish to receive these emails, you can login to your account and change the 'Email preferences' option.

    It’s easy to make changes to your details, whether it’s your payment information, password or address book.

    Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.

    You can rest assured that shopping with Kopari Beauty is safe.

    We’re fully compliant with the data protection act so we care about keeping your details secure.

    For further information, please visit our Privacy Policy page.

    Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we’ll send you instructions on how to get this reset.
    If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.

    Ordering

    Yes, click on the ‘My Basket’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far.

    Use the + button to stock-up on your favorite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.

    All items ordered with Kopari Beauty depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.

    Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.

    It’s easy to place an order with us. Log-in to your account to begin browsing our range.

    Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.

    If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.

    Check everything is correct and you’re good to go. We’ll send you an email to confirm your order.

    Your account makes it easy to keep track of all your orders.

    Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.

    We’ll also send you a dispatch email as soon as your order is on the way.

    Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking ‘Add a new address’.

    We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.

    We may ship items separately in the event of one or more of the items being delayed.

    Your account will show any previous orders you’ve placed.

    Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.

    The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.

    If you can’t find the information that you need, click on ‘Message’ below to contact our Customer Service team.

    We’re sorry to hear you want to cancel.

    If there is anything that we might be able to do that means you don’t have to cancel, then you can contact our Customer Service team via the 'Still need help?' section (below).

    If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.

    We’ll send you an email within an hour to let you know if the cancellation worked.

    If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.

    You can visit our Returns Policy to help you get the order back to us instead.

    Once you’ve placed your order we cannot make any changes to it.

    If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account.

    Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order.

    We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.

    Don’t worry we understand that this can happen; you can try and cancel the item in your account.

    You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.

    If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.

    If you still need help, then you can send our Customer Service team a message via the 'Still need help?' section (below).

    We’re really sorry that happened as we aim to provide high quality items to all of our customers.

    So that we can look into this for you, please contact us to tell us more via the 'Still need help?' section (below).

    To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

    1. Order Number

    2. Product Name

    3. Details of the fault

    4. Images that support the fault, if applicable

    As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.

    We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message via the 'Still need help?' section (below).

    We’ll need to know the following information so that we can fix this for you-

    1. Order Number

    2. Incorrect item received

    3. The correct item ordered

    As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

    We take pride in our products so we’re sorry to hear you’ve received your order damaged.

    Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the 'Still need help?' section (below).

    Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.

    As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

    Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.

    It is therefore possible that the missing item may be on a separate shipment.

    Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.

    If the item has been sent, then please send a message through via the 'Still need help?' section (below) to let our Customer Service team know and they’ll be happy to help.

    Payments and Discounts

    We offer a variety of online payment methods to ensure our customers can place orders with ease.

    VISA

    VISA Debit

    VISA Electron

    Mastercard

    Maestro

    AMEX

    PayPal

    ApplePay

    GooglePay

    You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.

    We do this to ensure that our customers are safe while they shop.

    Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT).

    We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.

    If you’re seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.

    Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

    If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help via the 'Still need help?' section (below).

    Once you place an order, the payment will show in your account as pending until we send the products to you.

    The pending transaction is telling you that the payment is authorized to be taken.

    If you want to add new payment details then you’ll need to do this at the checkout stage.

    Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite beauty brands with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.

    Once you’ve found all the items that you want then click ‘My Basket’, you’ll see a box located below your list of items which says ‘Got a discount code? Enter it here’.

    Add your promotional code into this box and click ‘Add’ to apply the discount.

    If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' section (below).

    We’re sorry to hear your promotional code isn’t working, you’ll need to check that you’re not trying to use more than one code per order and that your item isn’t excluded.

    If the code isn’t being affected by one of the issues above then please contact our Customer Service team via the 'Still need help?' section (below).

    Delivery

    We send you an email as soon as your order is on the way, so that you can find out when it will arrive.

    For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.

    Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot.

    Our Delivery Information page can give you more information and timescales.

    If you do need to report your order as lost then please contact our Customer Service via the 'Still need help?' section (below).

    All our delivery options can be found on our Delivery Information page.
    Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs.

    Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.

    This card is from the courier and lets you know where your parcel is and how you can collect it.

    Website

    Please refer to our Terms and Conditions page.
    If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away via the 'Still need help?' section (below) so we can fix this for you.
    Please refer to our Privacy Policy page.

    You have the right to ask about what personal data we hold about you.

    To make this request you can message us via the 'Still need help?' section (below)

    Returns and Refunds

    Please refer to our returns policy page for more information.

    If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them via the 'Still need help?' section (below).

    We try not to make things complicated for you, contact our Customer Service team via the 'Still need help?' section (below) and they’ll do the rest.

    You’ll need to tell them the reason for the return so they can choose the best option for you.

    Please refer to our returns policy page for more information.

    We want all our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.

    All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.

    To get the order back to us safely please contact our Customer Service team via the 'Still need help?' section (below).

    They’ll send you all the information you need, but you can also refer to our returns policy page for more information.

    As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.

    You should receive an email to notify you of any action taken.

    Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way.

    If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team via the 'Still need help?' section (below).

    Product

    This is not your kitchen coconut oil. We searched all over the world and discovered the most premium, high quality oil on the planet for use on both skin and hair. Sustainably sourced from small family farms in the Philippine Islands, our coconut oil is entirely silicone, paraben, and phthalate-free, making it the optimal coconut oil for all things beauty. Like olives grown for olive oil, climate, soil, and region all play a huge role in the end result, but the process is crucial too. We consider every step from picking to packing. Unlike most oil plants, Kopari’s coconut oil is produced in stainless steel facilities so it never interacts with metals that could compromise its chemical composition. We cold press our coconut oil to lock in its essential vitamins, nutrients, and fatty acids, then expedite its travel time to make sure you receive the freshest product possible. The result? The highest quality coconut oil with the finest aroma, absorption, and texture. The bottom line is we love and nurture our coconuts every step of the way so we can consistently deliver you the most high-end product. Discover what thousands of Kopari fans have said about our Coconut Melt... this is no “grocery grade” oil and will become a staple in your beauty regime!
    Contrary to popular belief, adding oil to your skincare routine can actually help to balance your skin and reduce the appearance of acne. Conventional oil-free acne solutions often use harsh drying methods that dehydrate skin. Because of this, the skin increases its sebum production in an attempt to balance and restore hydration. Your natural oils cannot secrete properly when skin is dehydrated, so dirt and impurities get stuck in pores. Coconut oil effectively penetrates the skin to dissolve hardened sebum, tighten those pesky pores, and keep your skin healthy, balanced, and clean. Please check with your dermatologist before replacing any medications with Kopari products.
    To quickly restore a solidified product like our Coconut Melt or Coconut Body Glow, please run your Kopari under warm water for a minute or so, then slather on!
    All of our products are made with natural ingredients and are happiest when kept at room temperature. Coconut Balm & Coconut Melt may liquefy in warm temperatures, but don’t worry - change in consistency won’t hurt quality. Prefer your Kopari more solid? Pop it in the fridge for a bit!
    Our Coconut Body Glow is infused with natural pearlescent minerals that give your skin a pretty, shimmery glow, but it is not a self-tanner or tanning oil itself. Instead, it "highlights" whatever area it's applied to! Think: collar bones, cheek bones, and decolletage :)
    Our products work for all hair and skin types. They are especially good for dry and undernourished skin and hair. For fine hair, use products sparingly or as a deep-conditioning mask before washing your hair.
    We get it, the thought of putting oil on your face can be scary. Fact is, coconut oil has more saturated fatty acids than any other oil on the planet. The good fats that help keep skin hydrated, fight acne, balance skin tone and shrink the appearance of pores. The outcome? A Multitasking powerhouse with antimicrobial, anti-inflammatory, and anti-aging properties that hydrates to the heavens and lets you put your best face forward.
    Absolutely! We’ve had many soon-to-be mamas use our natural products on their bellies to help ward off stretch marks during pregnancy. You can even use our Coconut Melt on your little ones to keep their skin baby soft :)
    We do not have any samples at this time. However, we offer full refunds within 60 days of purchase if you are at all unhappy with your Kopari.
    Absolutely! We love animals and would never dream of testing on any of our furry friends.
    Our products are always made with safe and clean ingredients, we recommend that each has a shelf life of approximately 12 months.
    All of our products are made with love and care within the USA.
    All of our coconut oil is sustainably sourced from the Philippines. By sourcing our oil in the Philippines we are proud to say we are part of a movement launched by Cargill, GIZ and BASF in 2013 to improve the livelihoods of Philippine farmers. The project not only improves the livelihoods of the farmers (2,500 and counting), but also introduces the Sustainable Agricultural Network (SAN) standard, which is the basis for certification by the Rainforest Alliance. After participating in agricultural training programs, today over 2,500 small farmers have seen an improvement in their living conditions and region.

    Product Ingredients

    Our Coconut Melt is 100% unrefined, virgin, coconut oil for the coconut purist. To make our other products, we put this same oil through a natural straining process using activated charcoal to remove some of the heavy metals that are naturally found in soil to better complement all of the clean ingredients included in these products.
    Kopari products are not tested to have SPF. We strongly recommend wearing sunscreen in conjunction with your Kopari products.
    Our Coconut Melt and Coconut Melt Wipes are 100% organic, virgin coconut oil with no additional fragrances at all. Our Coconut Balm, 'Save Face' Oil, Coconut Face Cream, Coconut Detox Mask, Coconut Lip Scrubby, and Coconut Lip Glossy are infused with natural coconut vanilla extract while our Coconut Rose Toner and Coconut Cleansing Oil are infused with aromatic rose extract. Our Coconut Body Glow and Gardenia Coconut Deodorant share their coconut gardenia fragrance while our Coconut Crush Scrub, Coconut Body Milk, Coconut Shower Oil, and Original Coconut Deodorant all share a sweet coconut milk fragrance. Our Beach Coconut Deodorant contains a fresh linen fragrance with hints of citrus and coconut. Our Charcoal Coconut Deodorant has a sandalwood fragrance with warm notes of cedarwood and clove. Then, our Starry Eye Balm is scented with a Bulgarian rose essential oil. All of our products are tested to be hypoallergenic and are formulated to be phthalate-free.
    Our products are always gluten free and never contain nut oils. However, customers with allergies should review our ingredient decks with their healthcare provider prior to purchasing our products. To view a product’s ingredient deck, find that particular product on the "Shop" page, then scroll down until you see "Full Ingredient List" on the right-hand side
    We don’t formulate our products with any of the bad stuff. We say sayonara to phthalates and sulfates - those suck! While we do not put any of these ingredients in our own products, they are manufactured in a facility where these ingredients may be used.
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